Arctic Leaf Inc. ("Arctic Leaf," "we," "us," or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our website (www.arcticleaf.com), help desk (help.arcticleaf.com), project and client portals, or any of our software-as-a-service (SaaS) applications available on third-party marketplaces including Shopify, BigCommerce, and Miva (collectively, the "Services").
This Privacy Policy forms part of our Terms of Service ("Terms"). Any capitalized terms not defined here have the meanings set forth in our Terms.
1. Consent
By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Policy, you should not use our Services. You may withdraw consent at any time by contacting us at [email protected].
2. Information We Collect
We collect information in the following ways:
Directly from You:
Name, email address, phone number, and business information when you fill out forms or register.
Project details, feedback, or other data shared through the project or client portals.
Information you provide to us for the purpose of receiving a quote, including project scopes, budgets, business goals, and timelines. This information may be stored in our customer relationship management (CRM) system (HubSpot) to facilitate quoting, follow-up, and client onboarding. We also use PandaDoc to generate and track formal quotes and proposals.
Automatically:
IP address, browser type, device type, and usage data through cookies and similar technologies.
Analytics via tools like Google Analytics, HubSpot, and Hotjar.
Behavioral patterns captured via machine learning tools to improve user experience.
From Third Parties:
Platforms such as Shopify, BigCommerce, and Miva (e.g., OAuth tokens, store metadata, usage metrics).
Social login services, integrations, or app marketplaces.
3. Use of Information
We use the collected data to:
Operate, maintain, and improve our Services.
Manage customer relationships and respond to support tickets.
Provide secure access to portals and applications.
Market our Services and send transactional or promotional communications.
Generate and manage quotes for potential projects, including communicating with leads, storing opportunity data in HubSpot, and managing proposal documentation via PandaDoc.
Contact and coordinate with third-party vendors and partners when necessary to provide or supplement quotes for multi-party projects. In such cases, only the relevant non-sensitive details necessary for quoting are shared.
Analyze trends and performance of web and SaaS products.
Support product development and service enhancements through AI and machine learning models.
Automated Processing & AI: Some decisions or insights are assisted by AI tools (e.g., product recommendation engines, support ticket triage). These tools are regularly reviewed and do not make legally binding decisions without human input.
4. Sharing of Information
We may share your information with:
Third-party vendors who assist with infrastructure, analytics, marketing, and support.
Shopify, BigCommerce, Miva, and other marketplaces as necessary to operate our apps.
Trusted partner vendors solely for the purpose of obtaining quote components or service information relevant to your inquiry.
Legal authorities when required to comply with laws or protect our rights.
In the event of a merger, acquisition, or sale, personal information may be transferred.
We do not sell personal information to third parties.
5. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to analyze usage, enhance user experience, and support the functionality of our website, client portals, help desk, and SaaS products.
When you visit our site, you’ll see a cookie consent banner powered by CookieYes, which allows you to:
Accept all cookies
Reject non-essential cookies
Customize your cookie preferences by category (e.g., analytics, marketing, functionality)
By selecting your preferences or clicking “Accept All,” you consent to the use of cookies as described in this Privacy Policy. You may revisit or change your preferences at any time by clicking the “Cookie Settings” link in the footer of our website.
You can also manage cookies at the browser level, though this may impact the functionality of our Services.
6. Your Rights & Choices
You have the right to:
Access, correct, or delete your personal information.
Withdraw consent for specific uses of your information.
Request a copy of your data in portable format (data portability).
Object to automated processing or profiling.
Opt out of targeted advertising or sale of personal information (where applicable).
File a complaint with a data protection authority.
To exercise any of these rights, email us at [email protected].
7. Data Retention & Security
We retain personal data only as long as necessary to fulfill the purposes described here or as required by law. We implement administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction.
8. International Data Transfers
We operate globally and may store or process your information in the United States or other countries. By using our Services, you consent to the transfer of information to countries outside of your country of residence.
9. Third-Party Links & Integrations
Our Services may contain links to third-party websites or tools. These third parties may collect data independently, and we encourage you to review their privacy policies. We are not responsible for their practices.
For apps listed in Shopify, BigCommerce, or Miva marketplaces, we disclose exactly what data is accessed, stored, or transmitted. Merchants can manage these permissions within their respective platforms.
10. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.
11. Changes to This Policy
We reserve the right to modify or replace this Privacy Policy at any time, and such changes will become effective upon posting. We may choose to notify users by email or through a notice on our Services when significant updates are made. However, we encourage users to review this Policy periodically to stay informed about how we collect, use, and protect personal information.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us:
Email: [email protected]